Terms of use
In short. AXO Player is a media player, like a web browser is for websites. It plays playlists you add yourself. We do not supply, sell, host or recommend any channels or content, and we cannot see what you watch. You are responsible for having the right to view what you add. Try it free for seven days; after that a licence is per TV and all sales are final. Use it for infringing content and the licence ends.
1. What AXO Player is
AXO Player ("AXO", "the app", "we") is software that plays video and audio from playlist links in M3U, M3U8 and Xtream Codes format that the user enters. The app ships without any playlist, channel, film, series or link to content. The company behind AXO Player is named in section 16.
By installing the app, opening the portal or paying for a licence, you agree to these terms. If you do not agree, do not use the app.
2. Allowed use
AXO Player is made for playing content you are entitled to watch. Typical lawful uses include:
- Playlists from a provider that holds the rights to the content it offers you, such as a licensed IPTV or video-on-demand service that gives subscribers an M3U or Xtream link.
- Free-to-air and public broadcasters that publish official streams.
- Your own media from a home server such as Plex, Jellyfin, Emby or Home Assistant, including recordings, home video and music you own.
- Private or institutional networks: hotels, offices, schools, hospitals, churches and venues that stream their own or licensed content to their screens.
- Testing and development of HLS and MPEG-TS streams by engineers and QA teams.
3. Not allowed
- Using the app to receive content you do not have the right to view, including paid television redistributed without the rights holder's permission.
- Advertising, selling or describing AXO Player as a source of channels, films or "subscriptions". It is not one.
- Reverse engineering, copying, re-signing or redistributing the app or its services, or interfering with the activation and licence system.
- Sharing one licence across TVs beyond the device it was activated for, except by the move-to-a-new-TV function.
- Using the portal, API or payment pages to attack, probe or overload our systems.
4. Your content, your responsibility
You alone choose which playlists to add. You are responsible for the lawfulness of that content in your country and for your agreement with the party that gave you the link. We have no agreement with, control over, or knowledge of any content provider, and we cannot help with channel lists, missing channels, buffering caused by a provider, or provider payments.
We do not inspect, store or index the channels and titles inside your playlist. The server checks only whether a link answers and whether it returns a valid playlist, to keep the backup-line function working.
Rights holders who believe a specific link in use infringes their rights can write to the address in section 16. We respond to properly substantiated notices and may block the devices concerned.
5. Licence and devices
- A licence is tied to one TV, identified by its MAC address. It is activated by you, by a reseller or by a payment through this site.
- 12 months runs from activation; renewing extends from the current end date. Lifetime means for as long as AXO Player is offered and supported on that platform.
- Replaced the TV? Use "Move to a new TV" in the portal to transfer the licence once per 90 days. The old TV is deactivated.
- The device key shown on the TV is the password to your portal. Anyone with your MAC and key can change your playlists; reinstalling the app generates a new key.
- Some stores (Apple, Samsung, LG) may delay or remove the app. We do our best to stay listed on every platform; we cannot guarantee a store's decisions.
6. Trial, prices and payment
- Every new TV gets a seven-day free trial with all features. No account or payment details are needed. Use it to make sure the app and your playlist work together.
- Prices are shown on the site and in the portal at the moment you order and include VAT where applicable. We may change prices for future orders; a licence you already bought keeps its term.
- Payment is in Bitcoin. Each order gets its own address and a price locked for 60 minutes. A payment that arrives late is still credited at the sats amount of the order; a payment short by more than 1% is treated as not paid until the remainder arrives. Network fees are yours.
- Licences bought through a reseller are paid to that reseller, under the reseller's own prices and conditions. We only confirm the activation.
7. Refunds
Because of the free trial, all sales are final. We do not refund for a playlist that stops working, a provider that disappears, a TV that is replaced, internet problems, or a change of mind. We do refund, or re-activate at our choice, if the app is not delivered as described: for example a payment confirmed on the chain that did not unlock the TV within 24 hours. Statutory consumer rights that cannot be excluded remain unaffected.
8. Backup lines and subtitles
The backup-line function tests your playlist links from our server and switches the app between them. It reduces interruptions; it cannot guarantee uninterrupted playback, because the lines themselves are not ours.
Subtitles are fetched from third-party databases and shown only when they pass our matching checks. We do not create or edit subtitles and are not responsible for their content or accuracy. Viewer feedback on subtitles is stored anonymously per title to improve matching for other viewers.
9. Suspension and termination
We may suspend or end a licence or account, without refund, when it is used against section 3 or 4, when a payment is reversed or fraudulent, when a device is linked to abuse of our systems, or when a reseller account that activated it is terminated for the same reasons. You may stop using the app at any time; licences are not refunded on cancellation.
10. No warranty
The app and the portals are provided as they are and as available. We do not promise that they are free of errors, that every stream format will play on every TV, that a store will keep the app listed, or that third-party services such as subtitle databases or block explorers will stay available. We fix what we can and publish updates regularly.
11. Liability
To the extent the law allows, our total liability for any claim connected with the app or these terms is limited to the amount you paid us for the licence concerned in the twelve months before the claim. We are not liable for indirect loss, loss of data, loss of profit or loss of enjoyment, nor for anything caused by content providers, stores, internet access or your own equipment. Nothing in these terms limits liability for death, personal injury, fraud or gross negligence, or any liability that cannot be limited by law.
12. Changes
We may update these terms. The date at the top shows the current version. Material changes are announced in the app or portal at least 14 days before they apply. Continuing to use the app after that date means you accept the new terms.
13. Law and disputes
The laws of the Cayman Islands apply, and the courts of the Cayman Islands have jurisdiction. Consumers keep any protection of the mandatory rules of their own country that cannot be excluded by agreement.
14. Reseller terms
These additional terms apply to anyone with a reseller account.
- Credits. Credits are bought in packs at the prices shown in the reseller portal, are personal to the account, do not expire, and are not refundable or transferable. One credit activates 12 months on one TV; two credits activate lifetime.
- Your customers are yours. You set your own prices and handle your own customer payments and support. We do not contact your customers. Devices you activate are linked to your account and cannot be taken over by another reseller.
- What you may say. You may describe AXO Player as a media player and name its features. You may not advertise, bundle or sell it as a source of channels or content, and you may not use our name or logo in combination with content offers. We may ask you to take down marketing that does this.
- Account security. Keep your login private and enable the bot check. Activations made with your login are yours.
- Sub-resellers. Where enabled, you may share credits with sub-resellers. You remain responsible for their use of the service.
- Termination. We may suspend or end a reseller account that breaks sections 3, 4 or this section, that is involved in chargeback or payment fraud, or that is inactive for 24 months. On termination for cause, remaining credits are forfeited and devices activated by the account may be deactivated. On termination without cause we refund unused credits at the price paid.
- Taxes. You are responsible for VAT and income tax on your own sales. We provide a credit purchase statement for your records.
15. Privacy
We keep data to a minimum because the app does not need much.
What we store
- Per TV: MAC address, platform and app version, the playlist links you add, licence status and dates, and the time of the last check-in. The MAC address is the identifier for your licence; we do not link it to a name or email.
- Line health: whether each link answered, how fast, and how many entries the playlist reported. Not the names of channels or titles.
- Payments: the Bitcoin address generated for your order, the amount and the transaction ID. No bank, card or identity data; there is none.
- Subtitles: anonymous "right / wrong" feedback and timing offsets per film or episode title.
- Resellers: name, email, password hash, credit ledger and the devices you activated, plus optional customer notes you type yourself.
- Server logs: IP address and request time for 14 days, for abuse prevention.
What we do not do
- We do not record what you watch, which channel you open or for how long.
- We do not sell or share data with advertisers. We have no analytics or tracking in the app.
- We do not read the contents of your playlist beyond validating that it is one.
Third parties
Subtitle searches are sent to OpenSubtitles with the title, year and a file hash, never your MAC. Bitcoin addresses are checked against a block explorer; we recommend you use a wallet that does not reuse addresses. Our servers are in Europe.
Your rights
Under the GDPR you can ask what we hold on a MAC address or reseller account, have it corrected or deleted, or object to processing. Deleting a device's data ends its licence. Write to the address below; we answer within 30 days. Data is kept while a licence is active and for 12 months after it ends, then deleted. Legal and accounting records are kept for the period the law requires.
16. Contact
Support and legal notices: [email protected]. Resellers use the ticket desk in their dashboard. Rights-holder notices should state the specific URL concerned, the work it allegedly infringes and the sender's authority; we do not act on anonymous or generic notices.